It sounds like you're a Legal eagle. When you're always looking to make life better for your customers, you have to challenge conventional thinking. You have to come at issues from a different angle. You have to be prepared to fight your corner. It certainly makes life interesting, and it's why it's so important that we have a great Legal team behind us. People who understand all the relevant legal concepts and frameworks, but who also understand consumer needs. Our legal people handle all sorts of law-related issues - but their focus is on protecting Virgin's business interests. In Virgin Management Ltd, for example, our lawyers look after our Intellectual Property and protect the Virgin brand.