Overview

Whether you are working at the crack of dawn or last thing at night, we’ll look to you to create the best possible impression with our customers. As a Customer Service Assistant (On Board) you will have a natural ability to listen attentively and respond constructively to the needs, viewpoints and interests of others. Your ideal job involves interaction with others and you are a confident communicator with an outgoing personality and you are keen to contribute to the reputation and success of your team and are happy to volunteer help and support to colleagues and customers. You are proud to represent the Virgin Brand and as such have high standards of personal presentation when working on our trains operating to and from London Euston. Your bright and positive personality is what keeps the Virgin flag flying as you help our customers enjoy their travel time, serving a wide range of hot and cold food and drinks (including alcohol) and other refreshments at seat or from the on board shop. You are used to setting yourself high standards and have the ability to manage your time effectively.

Accountabilities

as above

Competencies

Excellent opportunities have arisen for a number of Customer Service Assistants within Virgin Money. Successful applicants will deliver a valuable service which makes our customers love us.

By using all available communication methods to ensure our customers can contact us / be contacted with ease. Effectively and efficiently process administrative tasks related to financial products to a high standard, and deliver excellent customer service in line with service level agreements and departmental targets.

You will be responsible for promoting Virgin Money by; demonstrating the required behaviours, contributing to the 5 B’s and 5 C’s, Customer Experience and by being an ambassador for the brand.

Customer Service Assistants will be expected to:

• Consistently deliver a valuable and memorable customer experience.
• Aim to achieve a first point of contact resolution where possible.
• Ensure that policies, procedures and standards are followed at all times.
• Complete all activities within regulatory, legal, risk requirements.
• Ensure that the customer is at the heart of everything we do.
• Take ownership for your own development including taking proactive steps to improve and maintain your skills and knowledge.
• Deliver on all objectives (including functional, departmental and personal targets/objectives) within agreed timescales and/or targets.
• Identify opportunities to improve processes and service delivery to enhance our customer experience.

Ideally you will have the following:

• A passion for the Virgin Money brand and EBO.
• Excellent customer service skills.
• A good eye for detail.
• Commercial awareness.
• Self-motivation and an enthusiastic ‘can do’ attitude.
• Good IT skills.

And be able to bring the following behaviours to life:

• Technical Excellence.
• Team Player.
• Looking for the Win-Win.
• Motivation and Purpose.
• Burning Drive for Results.

• Suppliers are paid in accordance with agreed payment terms
• The AP ledger reflects an accurate picture of the level of liabilities of the company at any point in time
• Tight controls are maintained in the payment and reconciliation processes

• Ensure timely payments to suppliers in line with agreed payment terms
• Ensure all items are accurately recorded and correctly authorised either in accordance with the companies approval matrix or by matching to a reservation system costing prior to flagging for payment
• Monitor aged credit to ensure any issues are being identified and resolved
• Work to address underlying issues resulting in overdue payments to suppliers, engaging the necessary individuals both internally and externally to resolve
• Regular review and reporting of suspended items
• Regularly report KPIs always seeking to improve both the time taken to report these and the actual measures themselves ensuring they are measuring the right things in order to improve processes

• Actively manage key supplier accounts ensuring regular communication is maintained
• Ensure supplier queries are investigated and resolved in a timely manner
• Ensure key supplier statement reconciliations are conducted regularly
• Ensure key partners within the business are kept up to date with any supplier issues and that issues are escalated to the right people, in the right way to ensure timeliness of resolution

• Work closely with WNS (outsource team) to ensure invoices processed in a timely and efficient manner, ensuring SLAs met and addressed where not
• To aid the above, progress with system developments to deliver automated invoice processing (ebilling) to reduce reliance on manual processing
• Work with suppliers to improve accuracy of billing, ensuring invoices are received in a timely manner and where relevant contain sufficient detail to support efficient processing
• Identify route cause(s) of major issues which affect the aged credit and supplier experience and seek ways to improve the process, eg the way transfers are contracted and invoiced, how hotel moves in resort are reported and invoiced, and other issues which result in invoices suspending
• Ensure Travelbox bugs are prioritised as part of Selling Systems steering

• Responsible for a team of 21 staff including three supervisors plus 14 staff overseas (outsourced)
• Review teams APR’s and PDP’s with supervisors
• Regular review of teams KPI’s
• Hold interim and yearly performance reviews for supervisors
• Plan training trips to/from outsource team to include the rest of Finance (eg Accounts Receivable, Flights Analyst, Financial Accounts) where applicable and ensure the budget for these trips is calculated and agreed in advance of the financial year
• Ensure resources planned in order to test Travelbox releases and regression testing
• Maintain Skills Matrix addressing training requirements with supervisors
• Implement and deliver appropriate training for team
• Coach and develop supervisors Controls
• Fully support the interim and year end external audit
• Fully support any internal audit recommendations and seek internal audit review where applicable
• Ensure policies and procedures within team are documented, consistently applied, and where necessary, new controls introduced
• Ensure SLAs for outsource team clear and consistent and that policies and procedures are up to date at all times
• Ensure any prepayments made to suppliers are approved appropriately and reported to the business where applicable

• Part or fully qualified or equavilent Accountant would be advantageous
• Previous experience of managing an Accounts Payable department advantageous
• Excellent communication skills PC skills essential (excel, word)
• Travel industry experience advantageous
• Must be proactive, have excellent organisation skills, and able to work on own initiative

At Virgin Unite, we unite people to tackle tough social and environmental problems in an entrepreneurial way.  Our aim is to revolutionise the way that businesses, the social sector and Governments work together to maximise their social and environmental impact. The Business Innovation team works with individual Virgin businesses, on cross industry initiatives in the Group and on identifying innovation for example, where industries intersect. 

This role will manage a number of business accounts and will provide high quality and high impact strategic advice, consultancy and support to businesses about how to do business differently and embed social and environmental impact at their core.

The successful applicant will be a results driven, strategic and intuitive communicator and an inspiring leader. A self-starter who is a fast paced, enthusiastic and flexible professional with an appetite for delivering results. You will have excellent account management, business planning and project management skills and a demonstrable commitment to screwing business as usual.

Overview

We are looking for a highly motivated, flexible, and very customer focused person to join our Station Team at Rugby. This position covers general platform duties and you will be working various turns of duty including weekends and bank holidays. You will look smart, providing information and assistance to all customers in a professional manner. To join us at Virgin Trains, we are looking for good listeners who enjoy meeting new people as you will provide the very best in customer service to all the people that pass through our Station. If you are flexible, able to think on your feet and full of initiative, you will be fully equipped to deal capably with the unexpected. You will be working a rotating shift system, which includes weekends and you will have a vital role in the running of our busy station. This position is Safety Critical and any appointment will be subject to passing a Safety Critical medical and substance screening.

Accountabilities

as above

Competencies

• Liaise with Sales and suppliers to ensure requests are dealt with to agreed SLA’s
• Ensure on request turn around times kept to a minimum
• Chase and capture supplier confirmation numbers and ensure these are updated within bookings
• Assist with managing inventory including loading of stop sales and allocations
• Provide support in the event of an emergency; e.g. hurricane etc.
• Assist with the administration of re-protections and over-bookings
• Assist with excursion booking and other ancillary products
• Ensure telephone service provided to internal customers is aligned with the company Values

• Good numerical skills
• Working knowledge of Microsoft Excel, Word and Outlook
• Attention to detail and a high level of concentration required
• Excellent interpersonal and customer service skills

• Acknowledging, filing and logging correspondence in to the Customer Relations system (Charter).
• Carry out the appropriate action in order to issue a full response and reach a suitable resolution for all parties.
• All correspondence to be replied to in full within 7 days (unless in the event that an investigation is required with the resort/hotel, in which case we would advise the customer of the extended time frame at the point of acknowledgment).
• Ensure that the customer is kept fully updated in the event that the complaint cannot be answered within the time frame given.
• Responsible for evaluating complaints in the customer complaint system.
• Responsible for responding to any ‘come back’ complaints whereby the customer remains unhappy with their first response.
• Take ownership of the issue, offering an appropriate reply either by telephone or in writing – offering compensation where considered necessary.
• Identifying patterns of complaints and taking proactive action to resolve these
• Once a complaint has been closed, an overview is to be provided, detailing the cause of the complaint, along with actions taken.
• Maintain a close working relationship with Directors, Virgin Management Ltd, Virgin Atlantic’s Executive Office and other departments around the business.
• Provide ad hoc support to the management team/supervisors for both pre and post departure matters.
• Provide regular reports to show the number of complaints received, any ongoing issues
• Assisting with other service team duties when not dealing with escalated complaints

• Minimum of 12 months continuous experience of complaint handling essential
• Experience of dealing with Managing Director/Director level complaints would be desirable 
• The candidate must be able to work under pressure and manage workloads
• Full training will be given on in house systems ie Charter/Travelbox
• Travel experience/knowledge of the ABTA Code of Conduct is desirable but not essential
• Excellent written and verbal communication skills are required
• An ability to communicate with all levels of management is desirable

Overview

Whether you are working at the crack of dawn or last thing at night, we’ll look to you to create the best possible impression with our customers. As a Customer Service Assistant (On Board) you will have a natural ability to listen attentively and respond constructively to the needs, viewpoints and interests of others. Your ideal job involves interaction with others and you are a confident communicator with an outgoing personality and you are keen to contribute to the reputation and success of your team and are happy to volunteer help and support to colleagues and customers. You are proud to represent the Virgin Brand and as such have high standards of personal presentation when working on our trains operating to and from Manchester. Your bright and positive personality is what keeps the Virgin flag flying as you help our customers enjoy their travel time, serving a wide range of hot and cold food and drinks (including alcohol) and other refreshments at seat or from the onboard shop. You are used to setting yourself high standards and have the ability to manage your time effectively.

Accountabilities

as above

Competencies

• Cover 24 hour phone on roster basis
• To travel to the office as & when required
• To provide cover for all customer related issues out of hours
• To be the initial point of contact for Vhols Emergency Procedures & to invoke call out procedure
• To initiate & deal with disaster recovery at AMBER level
• To initiate & deal with any customer issue arising in resort.

• Illness/Death in resort
• Natural Disasters
• Lost tickets/No reservation
• Over booking’s
• Robberies
• Evacuations
• General expectation issues

Monitor world events & world weather with a view to potential impact on the Virgin Group company and its customers by using available media e.g. internet, television, newspapers & industry sources such as Foreign & Commonwealth Office

To be the first point of contact for resort with standard & customer related issues

• In resort client liaison, involving pro-active calling of customers in resort who are experiencing difficulties.
• Monitoring of UK airport flight departures, by liaising with Virgin Holidays UK airport staff & checking departure times in shares
• Manifesting of passenger arrivals to overseas offices by running the necessary reports from TravelBox & editing as required using a Microsoft application, emailing/faxing the resulting reports
• Booking of ground transfers by running the reports from TravelBox & communicating the requirements to relevant Virgin Holidays Overseas Offices.
• Assisting with modifications to transfers

• To receive, source & pro-actively arrange suitable alternatives &/or compensation for customers in the event of a Virgin Holidays’ generated amendment within 2 weeks of departure.
• To liaise between product, purchasing, contract services & call centre to ensure best practices are always maintained, errors are resolved & corrective action is taken to ensure they are not repeated.

• Ability to work to deadlines
• Self motivated but also able to work as part of a team
• Calm under pressure
• Good analytical skills
• Ability to demonstrate clear & effective communication to all levels
• IT skills including word, excel and email
• Good knowledge of industry software – Shares/Babel, Galileo and TravelBox desirable
• Good organisation skills, able to prioritize & have good attention to detail
• Ability to take responsibility & necessary actions
• Good decision making skills

Management Information

• Identify sources, collect, collate and analyse operational and strategic data ensuring accuracy and validity of data. Maximise opportunities to bring together reporting from other departments such as finance, HR, IT, and Crew Logistics to create robust and focused management information and enable innovative data analysis that drives operational excellence, performance management, efficiency gains and business intelligence
• Production of the operations, safety and security ‘dashboard(s)’ providing meaningful KPI’s that drive activity. Constantly review reports to ensure they are relevant and meaningful, seeking new data sources and ways of displaying the dashboard as business requirements change
• Use a range of techniques to deliver information to different audiences, supporting the team(s) to understand and interpret the data and to find proactive solutions
• Support the Director and General Manager(s) in formulating strategic direction through the understanding and interpretation of internal and external (benchmarking and market analysis) data. Deliver a high level of analytical thinking to data collated and propose recommendations for improvement from the analysis
• Manage a workflow system to log and prioritise report requests and up skill representatives from key business areas to create reports

Business Process Improvement

• Use a range of tools to propose improved procedures and methods for more efficient use of systems and ways of working across the division(s)
• Participate in Business Case writing and validate the assumptions made.
• Build strong relationships with the business to understand their needs and develop appropriate solutions. Maintain a high degree of networking relationships across VAA & externally to achieve “buy in” to information sharing/gathering and process change.

Project Management

• Effectively manage projects delivering new reporting and analysis to the business, ensuring the business & General Manager is kept informed with progress. Attend relevant steering team meetings always balancing objectives with business complexity and costs
• Set up and maintain a master plan and reporting tool for the key deliverable objectives and provide reports to the relevant Senior Managers.
• Promote the adoption of standardised project management tools and processes where appropriate

• Proven Business Analyst Skills, Candidate should demonstrate experience of data analysis including Business Objects 
• Knowledge of business analysis lifecycles and methodology 
• Experience of working to time, cost and quality objectives 
• Experienced and confident in report writing techniques, facilitating workshops and presentations to senior managers. 
• Awareness of the airline industry
• Proven experience in building excellent working relationships
• Strong analytical skills critical for the role
• Excellent knowledge of Excel, Powerpoint, Access and Business Objects is essential to the role

• Responsible for planning and delivering activity outlined in the annual marketing plan for all Virgin
• Holidays concessions within retail stores
• Responsible for inputting into overall Marketing Communications calendar in conjunction with the
• Head of Communications and Head of Planning and Efficiency
• Responsible for building and managing relationship with the Marketing department at partner stores (Tesco, Debenhams, HOF, Sainsburys etc) to initiate cross promotional opportunities
• Responsible for working across relevant Virgin Holidays Group companies, in particular Cruises, to plan an effective and integrated marketing plan to deliver growth with specialist businesses
• Responsible for driving local marketing and liaising with Store Managers and the local retail community to link into key events.
• Responsible for building a robust and impactful POS strategy direct with partner stores
• Responsible for delivering launch communications to support any new concession openings
• Reporting the success of campaigns and their impact on sales Work closely with the Planning manager to execute the correct strategic opportunities for 3rd parties potential partners.
• Responsible for briefing and managing external agencies for delivery of retail marketing collateral
• Working with CRM and Social Manager to plan and deliver a prospect growth and retention plan to drive retention rates for Virgin Holidays Group
• Responsible for planning and managing the retail marketing budget
• Working with customer insight and CRM to ensure relevant and accurate customer targeting and appropriate customer contact in campaign planning, briefing, creative evaluation and delivery.
• Working with Brand Manager to ensure all communications are aligned to the Virgin Holidays Brand Blueprint.
• Working with legal to ensure all retail communications are in-line with any changes to ATOL/ABTA rulings and meet the standards of the ASA.
• Representing Head of retail where appropriate in key internal meetings
• Influencing and working with key colleagues across business, including sales channels, product and commercial and customer service.
• Building strong collaborative relationships internally and working together to ensure common goals are met
• Supporting and developing a team of indirect reports

• A communications professional with experience in retail marketing communications.
• Strategic and forward thinking.
• Good understanding of developments in e-technologies as enablers of improved communications and processes.
• Exceptional communications and influencing skills.
• Collaborative style
• Team player, able to inspire and motivate
• Strong leadership skills
• Excellent project management skills, proactive and self motivated
• Good strategic planning skills
• Evaluates situations quickly, foresees problems and selects effective solutions
• Ability to work calmly under pressure and to maintain a sense of humour and Virgin creative flair!

Role
VG is seeking a world-class Safety Director to lead our Spaceline Safety Team and ensure safety in all of VG operations at Spaceport America.  This position will operate as part of the VG Leadership Team to ensure that the spaceline is operated safely and in compliance with the commercial space FAA’s Operators License.  This role will partner with our Operations, Maintenance, Engineering, Supply Chain, Customer Hosting and Quality teams to implement strategies and programs that drive safe operations and systems, create policies, operating models, metrics and processes to enable our business to deliver the safest workplace and customer service possible. Collaboration with the VG and The Spaceship Company Safety teams to develop and maintain the North Star safety culture is another key responsibility for this position.  The individual selected will become the “Qualified Safety Official” authorized by VG to examine and independently monitor all aspects of safety for VG’s Reusable Launch Vehicle  missions as required by 14 CFR, § 431.33(c).

Responsibilities
• Ensure safety of flight, spaceflight and ground test operations, including supporting decisions on flight readiness
• Oversee mishap/incident investigation, mitigation and closure
• Serve as a lead member of the Safety Working Group (SWG)
• Coordinate with New Mexico Spaceport Authority and their contractors in matters of airfield safety & security
• Serves as a member of the Mission Control Center team
• Supervisor for the Terrestrial Safety Officer and support the TSO with Industrial safety programs
• Participate in and lead VG staff involved with Emergency Response and Mishap Investigations
• Coordinate with the VP of Operations to ensure that safety is addressed for all Spaceflight Operations
• Coordinate with licensing organizations and external agencies (such as FAA, OSHA, NTSB, etc.)
• In conjunction with the TSC Director of Safety, develop proactive annual safety plans that provide solutions necessary for building and sustaining a world-class safety culture
• Participate in Operations Review Boards and recommend approval or disapproval on safety aspects of changes
• Responsible for developing and reporting safety metrics, tracking trends, and proactively identifying and implementing corrective actions
• Uphold and reinforce VG’s “North Star” safety culture

Qualifications and Experience
• 10+ years of safety experience in an aviation flight operations environment, with experience in space related operations a plus
• Bachelor’s degree or equivalent in a technical discipline such as Safety or Aerospace/ Mechanical/Electrical engineering required; Master’s degree in Business or a related technical function preferred
• Certified Safety Professional (CSP)is a plus
• Industrial safety experience and a demonstrated ability to perform root cause analysis for incident/accident investigations
• Requires FAA knowledge with aviation and/or space certification and licensing activities
• Knowledge of systems safety analysis of complex systems, including functional hazard analysis, fault trees, etc.
• Preference for program management experience, as well as for a background approving engineering designs for safety considerations
• Knowledge of risk management practices
• Ability to establish and maintain partnerships across functional areas and a variety of organizational levels
• Working knowledge of OSHA and NFPA codes and regulations
• Ability to work a flexible schedule that may occasionally include early or late start times and infrequently weekends
• Ability to respond to serious emergency situations
• Applicants must be U.S. persons as defined by the ITAR (22 CFR §120.15)
 
Behaviors and Skills

• Strong leadership skills, with the ability and desire to serve as a mentor and coach to others
• Practical approach/ leads by example. Happy to be hands on and work alongside the teams
• Detail-oriented, with excellent organizational and problem-solving skills
• Energy and passion for our business as well as for your role and career
• Resourceful attitude
• Flexible and adaptable, with the uncanny ability to react well to change
• Ability and desire to work in a fast paced start-up environment
• Excellent written and verbal skills with the ability to develop and deliver articulate presentations to groups of all sizes and levels
• Strong computer skills, including Microsoft Word, Outlook, Excel and PowerPoint

Personal Requirements
Virgin Galactic has a relaxed and informal culture that encourages individuality and innovation. You will be motivated, enterprising and enthusiastic. Company culture is such that you need to be able to “check your ego at the door”, be a self-starter, and possess a sense of humility. You will work well under commercial pressure and thrive on being given challenges and responsibility. You will communicate clearly and be confident and persuasive. You will have a high level of integrity and understand the need of complete confidentiality.

Virgin Galactic is an Equal Opportunity Employer; employment with Virgin Galactic is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental or physical disability or any other legally protected status.

• Carry out booking checks on an allocated set of bookings
• Work to team targets and agreed SLAs
• Log and report all discrepancies in line with agreed business criteria
• Collate and provide statistical data to be used in departmental dashboards
• Proactively look for areas of improvement and automation
• Provide User Acceptance Testing prior to new automated system functionality going live
• To deal with all escalated enquiries from First Source Recommend and support the implementation of policy, procedures and process changes
• Support a robust feedback and communication mechanism with outsource partners
• A clear focus on continuous improvement

• Experience of working to high level of accuracy with an eye for detail
• Tour Operator experience preferred
• Clear and effective communication skills
• Excellent working knowledge of Travel Box modules
• Ability to work to strict deadlines and priorities
• To be self motivated
• Good working knowledge of Microsoft applications including Word, Excel & PowerPoint

• Identify and escalate trends and patterns through data analysis of existing, historical and reoccurring booking errors
• Drive and support key areas of the business to make recommendations to fix root cause
• Provide recommendations for system enhancements to reduce our liability, including raising system bugs and change requests.
• Collate and provide statistical data to be used in departmental dashboards highlighting specific concerns Proactively look for areas of improvement and system automation
• Carry out sampling of booking checks on a set of criteria
• Recommend and support the implementation of policy, procedures and process changes
• Support a robust feedback and communication mechanism with outsource partners
• A clear focus on continuous improvement

• Experience of working to high level of accuracy with an eye for detail
• Tour Operator experience preferred
• Clear and effective communication skills
• Influential attitude
• Experience in data analysis required
• Ability to work to strict deadlines and priorities
• Experience of using Lean methodology desired
• Good working knowledge of Microsoft applications including Word, Excel & PowerPoint

• Day to day supervision of a team of staff in multiple locations, including recruitment and performance management
• Support the Quality Assurance Manager with prioritising and planning department workload
• Responsible for day to day relationship of offshore outsource partner
• Proactively challenge and/or provide feedback and recommendations on process and system improvements Propose and coordinate department training requirements to ensure team is always up to date with Virgin Holidays’ product and policies
• Carry out sampling of booking checks on a given criteria
• Escalate any errors, issues and problems to the Quality Assurance Manager as and when required Highlight potential business risks and proactively source solutions to minimise financial leakage
• Liaise with all key teams to ensure information is always up to date and that any Product and process updates are communicated accordingly
• Collate all productivity and statistical data and issue reports and departmental dashboards as required Proactively look for areas of improvement and make recommendations for system automation
• Provide User Acceptance Testing prior to new automated system functionality going live
• Deal with escalated enquiries from First Source Recommend and support the implementation of policy, procedures and process changes
• Support a robust feedback and communication mechanism with outsource partners
• A clear focus on continuous improvement

• Proven supervisory experience within a Travel environment
• Experience of managing team performance
• Experience of working to high level of accuracy with an eye for detail
• Excellent analytical skills required, along with attention to detail and accuracy
• Clear and effective communication skills
• Good working knowledge of Travel Box modules
• Ability to work to strict deadlines and priorities
• Influential attitude
• To be self motivated
• Excellent working knowledge of Microsoft applications including Word, Excel & PowerPoint

Virgin Galactic (VG) is seeking a mid-level experienced Airframe & Powerplant Technician (Space Wrench) to support our commercial space operations department.  The candidate must have a desire to learn something new, enthusiasm for the new space industry and be able to mix existing aerospace experience with spaceline maintenance development.

Description:
• Assist with development of maintenance manual definition for vehicle systems and structures
• Assist with the spaceline GMM development and definition
• Support training program definition with direct input of hands-on knowledge from the vehicles via different mediums as appropriate
• Responsible for accomplishing assigned maintenance, preventive maintenance and repair work on the space flight system vehicles.
• Checks, dismantles, adjusts, overhauls, repairs, fabricates, removes and installs all parts of aircraft, including propulsion systems (turbine & rocket), avionics equipment & instruments, fuel systems, ECS systems, life support systems and mechanical systems and hydraulic systems.
• Performs machine tool work and/or composite repair work in connection with the above mechanic maintenance work.
• Shall be required to return an aircraft to service after maintenance had been performed as allowed by the spaceline GMM and the privileges of the airframe and powerplant license.
• Shall be required to complete and sign work records in connection with work performed.
• Inspects parts, sub-assemblies and completed assemblies only to the extent necessary to determine, accomplish and approve own work.
• Will be required to, but not limited to be working on base maintenance type workloads for the spaceline vehicles.        

            
Qualifications, Skills & Abilities:
• Must have a valid FAA approved Airframe and Powerplant license (A&P License)
• Must have a valid passport and able to obtain a driver’s license
• Must be familiar with procedures applicable to the various phases of maintenance
• Experience with composite aircraft is a big plus (commercial or military aerospace application)
• Preferred experience with rocket systems and associated solid and/or liquid propellants
• Experience with life support systems (crew and passenger)
• Must display maturity of action and judgment
• Must be able to work under pressure and fast paced environment
• Experience on narrow body and/or business jet aircraft preferred
• Minimum 2 years of college level education preferred.
• Minimum 3 years line maintenance experience is required! (5-10 years of experience is preferred)
• High school diploma or equivalent
• Good communication skills
• Willing to travel and be on-call
• Must be able to obtain an AOA badge
• To comply with ITAR Regulations, only US Persons (US Citizens or Permanent Residents) will be considered

Personal Requirements:
VG and the greater Virgin Organization has a relaxed and informal culture that encourages individuality and innovation. You will be motivated, enterprising and enthusiastic. Company culture is such that you need to be able to “check your ego at the door”, be a self starter and possess a sense of humility. You will work well under commercial pressure and thrive on being given challenges and responsibility. You will communicate clearly and be confident and persuasive. You will have a high level of integrity and understand the need of complete confidentiality.  

Virgin Galactic is an Equal Opportunity Employer; employment with Virgin Galactic is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental or physical disability or any other legally protected status.

• Lead the implementation of connectivity development opportunities, delivering into day to day operations · Operate cross functionally to roll out new initiatives, gaining buy-in and adoption of any new working practices
• Own the delivery time plan, targets and where applicable budget · Develop key day to day commercial relationships internally and externally Management of commercial opportunities:
• Once live, own the day to day operational technology, setup and processes to ensure initiatives are optimised across geographic regions, sales platforms and booking channels
• Ongoing management and monitoring, identifying performance strengths and weaknesses and developing alternative courses of action to exploit or remedy
• Feed into business plans, imparting knowledge and experience of how they can be optimised
• Carry out weekly and monthly reviews of financial and operational performance, supported by clear recommendations and implementing actions

• Understand and evaluate the implementation of additional connectivity opportunities
• Undertake market and supplier analysis, including routes to market and customer segments, developing clear plans and recommendations
• Develop trading strategies, learning from previous results and known market opportunities
• Support the building and planning of business cases and resource plans
• Manage cross functional teams to evaluate new opportunities

• Responsibility for monitoring profit and volume performance of connectivity opportunities
• Ensure accurate on sale and trading margin management, supported by Quality Assurance to maximise profitability
• Constructively challenge ways of working, both technically and operationally, and promote best in class processes
• Build strong communication and partnerships with internal teams to increase the visibility and focus towards maximising commercial opportunities

• Ensure Annual Performance Review process is rolled out across team members, along with the development of comprehensive personal development plans
• Ensure performance management is in place across the team
• Take part in management development programme.
• Attend trade events and conferences to build personal knowledge and industry profile

• Proven experience with business case implementation, project delivery, and connectivity development - particularly in the utilisation of technology
• Proven experience in a commercial, purchasing, planning or product management role, including managing cross functional teams or projects
• Strong knowledge of the global travel market place and competitive landscapes, and ability to clearly evaluate profitable opportunities
• Proven ability to learn new connectivity markets and products, demonstrating insight on how these could fit into future business plans
• Strong drive for change, constantly looking forward and positively embracing new ways of working · Strong communicator and influencer, including negotiating skills
• Confident and at ease operating at all levels – from senior management level to influencing middle and junior managers, and building partnerships with external suppliers
• Entrepreneurial and innovative in working style, comfortable to move between broad strategic views to hands on delivery details

You will ensure that all mortgage related process and service standards are met, through efficient and effective management of the Flow Leaders within Operations.

You will be responsible for driving improvements in service delivery, productivity and performance through the effective use of lean management principles.

You will need to ensure that Virgin Money’s employer brand is considered in relation to all activities undertaken and that you deliver value through EBO, the 5Bs and Cs.

Flow Manager will be expected to:

• Work with Workforce and Planning Manager and Flow Leaders to ensure that all business activities are coordinated and monitored effectively and targets are met.
• Demonstrate the effective use of lean management principles.
• Govern the visuals used to indicate/promote performance, ensure the content is kept up to date, is relevant and that Flow Leaders can use them effectively to guide a stakeholder through the performance of their team.
• Work closely with the Operations management team, identify the need for and implement changes to improve performance, effectiveness and successful achievement of departmental objectives.
• Drive the delivery of 5S principles into Operations engaging with key stakeholders to collectively achieve an optimum Operating Model based on agreed design principles.
• Effectively manage stakeholders to ensure that they are regularly kept informed, engaged and appropriately consulted.
• Proactively encourage and implement continuous improvement initiatives across Operations to deliver improved productivity and cost effectiveness.
• Effectively manage the performance of Flow Leaders, ensuring high standards of performance and service, and the successful delivery of results.
• Identify, assess and resolve issues/problems effectively to ensure continued delivery of a high quality, efficient and customer-focused service.
• Contribute towards the effective management of the Operations budget, covering resourcing, costs and expenses to meet commercial objectives and targets.
• In collaboration with Quality Manager, continuously improve the capability of our colleagues, ensuring that the service delivered meets the expectation of our stakeholders, Customers and Corporate Partners.

Ideally you will have the following:

• A passion for the Virgin Money brand and EBO.
• Excellent customer service skills.
• Workflow and resource management experience.
• People Management/ Leadership experience.
• Familiarity with standard analytical software e.g. Excel, VBA & SQL.
• Working knowledge of lean management principles.
• Lean six sigma accreditation would be ideal but is not essential.

And be able to bring the following behaviours to life:

• Technical Excellence.
• Team Player.
• Looking for the Win-Win.
• Motivation and Purpose.
• Burning Drive for Results.

Interested?

Please send your CV and a covering letter to careers@virginmoney.com quoting the job title in the subject line.

You will need to ensure that all process and service standards are met, through efficient and effective management of the Quality Coaches within Operations.

You will drive improvements in service delivery and ensure colleagues adhere to regulation, policy and procedure at all time.

You must deliver and maintain an efficient and effective feedback and coaching process for all colleagues.

You will need to ensure that Virgin Money’s employer brand is considered in relation to all activities undertaken and that you deliver value through EBO, the 5Bs and Cs.

Quality Manager will be expected to::

• Ensure adherence to the Operations Quality Framework, working with the leadership team to ensure assessment targets are met and present updates on competency and quality levels.
• Undertake regular Failure Modes Analysis (FMEA) on processes, using the output to inform/improve the assessment process and service delivery standards.
• Work closely with the Operations management team, identify the need for and implement changes to improve performance, effectiveness and successful achievement of departmental objectives.
• Drive the delivery of 5S principles into Operations engaging with key stakeholders to collectively achieve an optimum Operating Model based on agreed design principles.
• Effectively manage stakeholders to ensure that they are regularly kept informed, engaged and consulted.
• Proactively encourage and implement continuous improvement initiatives across Operations to deliver improved productivity and cost effectiveness.
• Effectively manage the performance of Quality Coaches, ensuring high standards of performance and service, and the successful delivery of results.
• Identify, assess and resolve issues/problems effectively to ensure continued delivery of a high quality, efficient and customer-focused service.
• Contribute towards the effective management of the Operations budget, covering resourcing, costs and expenses to meet commercial objectives and targets.
• In collaboration with Flow Manager, continuously improve the capability of pour colleagues, ensuring that the service delivered meets the expectation of our stakeholders, Customers and Corporate Partners.

Ideally you will have the following:

• Strong coaching skills.
• Knowledge of root cause and trend analysis.
• A passion for the Virgin Money brand and EBO.
• Excellent customer service skills.
• People Management / Leadership experience.
• Continuous improvement skills.
• Familiarity with standard analytical software e.g. Excel, VBA & SQL.

And be able to bring the following behaviours to life:

• Technical Excellence.
• Team Player.
• Looking for the Win-Win.
• Motivation and Purpose.
• Burning Drive for Results.

Interested?

Please send your CV and a covering letter careers@virginmoney.com quoting the job title in the subject line.

It is an exciting time for our organisation. We are looking for a truly exceptional individual to help us on our quest to build a better bank. You will be required to successfully map and document the customer journey within Operations to key stroke level, ensuring that all associated outcomes and procedures have been highlighted.

Through the use of lean and project management principles, you will be required to deliver comprehensive process maps/flows for tasks throughout Operations. You will be looked to for guidance and recommendations on continuous improvement and risk mitigation controls.

You will be expected to promote Virgin Money by; demonstrating the required behaviours, contributing to the 5 B’s -Be Safe, Bottom Line, Brand, Build the Future & Business Unusual and the 5 C’s Customers, Colleagues, Corporate Partners, Company & Community; Customer Experience and by being an ambassador for the brand.

Key accountabilities

1. Conduct in-depth observations with Subject Matter Experts to fully understand the product, process or system functionality.
2. Create and document process flows and process steps, using appropriate methods and procedures, ensuring that they reflect the customer journey and that risks and controls are identified.
3. Ensure process maps and procedures are appropriately signed off, catalogued and managed (e.g. change / version control).
4. Support continuous process improvement and process rationalisation, sharing your ideas for improving the
5. Highlight failure points and risks, document through FMEA and analyse the impact. Use this to recommend improvements to the quality assessment process.
6. Use Lean Six Sigma tools and adopt Virgin Money best practices, frameworks and standards for all process mapping exercises and documents.
7. Ensure stakeholders are continuously updated and consulted, share plans and progress tracking documents to evidence completed activities and outstanding actions.
8. Use project management methodology to ensure that the ongoing progress of the workstream is formally tracked and that a clear audit trail exists in line with agreed governance.
9. Create user friendly guidance notes and/or supporting documents (inc. screen shots), to support the process flow and aid training and development.

Most of all, you will have:

• A passion for the Virgin Money brand.
• Commercial awareness and ability to drive change.
• Excellent customer service skills.
• A positive and engaging manner.
• Ideally Green Belt accredited.
• Experienced in the use of Microsoft Office applications (ideally including Visio).

Interested?

Please send your CV and a covering letter to careers@virginmoney.com quoting the job title in the subject field.

• Monitoring revenue leakage within our retail stores
• Timely reconciliation between company systems and card payments taken through retail stores
• Timely resolution of store differences and appropriate escalation of issues
• Work closely with retail stores in relation to till differences by ensuring correct policies and procedures of a financial nature are followed

• Receiving and allocating cheques, vouchers, Direct Debits and bank transfers from direct passengers
• Credit control admin – timely collection of holiday balances from direct passengers via reminder letters and emails, including outbound calling to chase payment
• Processing credit and debit cards payments for staff bookings
• Contacting passengers by telephone, letter, fax or email regarding payments, balances due etc
• Processing customer refunds by cheque / card

• Receiving and allocating travel agent payments, for Direct Debit, credit and cash agents
• Timely collection of balances due from travel agents
• Handling key accounts and managing relationship with credit agents
• Timely credit and cash agent statement despatch
• Travel agent query resolution, via email phone and letters

• Inbound call handling and resolution of customer enquiries
• Responding to emails from customers regarding accounts issues
• Face to face collection of vouchers from Galleria reception
• Gift voucher sales from direct passengers and external companies
• Checks on late bookings, TODs, for direct passengers

• Accurate and timely application of Direct Debit mandates from direct passengers and travel agents ·
• Submission of Direct Debit files to the bank – both travel agent and direct passengers
• Administration of unpaid Direct Debits and cheques
• All manner of travel agent administration – setup, commission levels, contact details, password resets etc
• Handling all AR functions for Bales, TCD, VHols, VHC, VHip and Worldwide Journeys – from both staff and passengers
• Dispatch of VAT statements for all travel agents
• Raising, dispatching and collecting payments for Manual Invoices

• Must be able to work on own initiative and as part of a team
• Intermediate level compentancy at Word and Excel
• Excellent communication and interpersonal skills
• Must have a good telephone manner
• High numeracy skills and accuracy
• Attention to detail
• Previous Accounts Receivable experience an advantage
• Good organisational skills with the ability to prioritise workloads to meet deadlines
• Knowledge of the Travel industry would be an advantage

• Delivery of key Business Analysis Outputs (within defined delivery framework, methodologies and process and appropriate use of software tools, including: UML Components (Use Cases,Activity Diagrams, State Diagrams) Wireframes Business and Functional Requirements documents Feasibility Studies
• Ensure and be responsible for the quality of Business Analysis outputs to agreed standards
• Develop approach to analysis documents for major project deliveries including scope, approach, key outputs and timescales
• Manage deliverables to plan and agreed timescales escalating issues as appropriate
• Ensure appropriate engagement of all key stakeholders to provide full coverage of requirements, both functional and non functional
• Work with IT Operations to ensure delivery of change includes all non-functional requirements and adheres to Virgin Holidays security and performance guidelines
• Engage as appropriate with key suppliers (internal/external), (onshore/offshore) throughout the development lifecycle to ensure successful delivery of change
• Ensuring definition and delivery of solutions are aligned with Virgin Holidays architecture and strategic roadmaps
• Engagement with IT and Project Services to ensure successful alignment of Reservations systems changes across all Distribution channels
• Participate in Affinity Groups to establish: Common ways of working Standardisation of processes Best Practice for Virgin Holidays benchmarked against external standard practice Introduction of common toolsets Development of knowledge bases
• Provide onsite support for the Virgin Holidays Change Release cycle including overnight and early morning working as required

• Definition of key ‘As Is’ processes across all business areas interacting with, or impacted by the core Reservation system or surround systems
• Definition of ‘To Be’ processes for all business areas interacting with, or impacted by the core Reservation system or surround systems including changes to process resulting from delivery of new functionality
• Work with key business stakeholders to ensure successful implementation of ‘To Be’ business processes within the organisation to ensure optimal working practices within Virgin Holidays

• Support, and where appropriate, execution of all testing activities around successful delivery of change for the core Reservations system and surround systems, including: Test Documentation Production Functional Testing Regression Testing UAT Support Bug Definition and Resolution Use of Test Automation tools as appropriate

• Support Lead Solutions Analyst in delivery of key capacity metrics to allow accurate capacity planning thus ensuring required system performance, with particular focus on peak selling periods
• Delivery of application support across all areas of the core Reservations system and surround systems
• Use application knowledge to engage with business to support and optimise usage of core Reservation systems and maximise benefits to Virgin Holidays

• Solid experience in key disciplines of Business Analysis, QA Testing and Business Process Improvement ISEB Qualification (or equivalent) would be desirable Self-motivated, dynamic and results focussed with ability to work on own initiative
• Proactive with strong communication and decision making skills
• Business Analysis experience across number of methodologies (Agile, RUP, Waterfall)
• Strong experience of UML and exposure to XML
• Experience working in a multi disciplined application delivery team including internal and external suppliers
• Experience of integrating reservation systems with high volume transactional websites would be desirable
• Hands-on experience of using MS Office
• Methodical, meticulous, organised approach to work
• Confident, assertive, influential – ability to negotiate on issues with 3rd parties
• Presentation skills and articulate in written and oral communication
• Experience of travel systems including TBX, Galileo and Shares would be desirable

Contract:         Permanent

Hours:             37.5 per week

Location:         Crawley

Reporting to the Director of Product and Commercial this role will have full commercial control of margin/price strategy and daily trading.

The key duties of this role include:

• Managing competitive position, margin and volumes to achieve absolute margin targets across all Virgin Holidays brands.
• Ensuring appropriate technology is in place to support best working practices to achieve targets
• Build and lead an experienced and competent team and manage stakeholders to support Revenue Management as a centre of trading excellence.

To apply for this role you will need to have proven Yield / pricing & revenue experience combined with excellent analytical and commercial skills.

Experience of setting strategy is a must and you should be an influential leader who is able to lead directors and senior managers to achieve targets.

You will be an influential leader who is eager to take their team with them is a must.

• Ensure timely payments to suppliers in line with company policy
• Ensuring all items are accurately recorded and correctly authorised either in accordance with the companies approval matrix or by matching to a reservation system costing prior to flagging for payment
• Monitor aged credit to ensure any issues are being identified and resolved
• Work to address underlying issues resulting in overdue payments to suppliers, engaging the necessary individuals both internally and externally to resolve

• Actively manage key supplier accounts ensuring regular communication is maintained
• Ensure supplier queries are investigated and resolved in a timely manner
• Ensure key supplier statement reconciliations are conducted, as a minimum, monthly
• Communicate supplier issues to the Accounts Payable Supervisor

• Work with suppliers to convert to an e-billing format
• Ensure all invoices are logged on Omnidox and sent to our offshore team for processing
• Work with suppliers to improve accuracy of billing, ensuring invoices are received in a timely manner and where relevant contain sufficient detail to support efficient processing

• Accounts Payable query resolution experience within a busy finance department 
• Studying towards AAT would be advantageous
• Excellent communication skills, being comfortable communicating at all levels
• Good PC skills including excel, Oracle and Travel Box
• Travel industry experience would be an advantage
• Ability to proactively problem solve is essential

• To design, maintain and support the company’s Extract Transformation Layer (ETL), Operational Data Store (ODS) and Data Warehouse Environment (SQL 2008 R2 SSAS/SSRS)
• To provide database support to the Business users and IT Service Desk/Infrastructure teams.
• To be part of the Data Development team supporting our SQL Server 2000-2008 R2 environments

• Write scalable, set-based SQL to efficiently update large data sets based on complex business rules.
• Develop SSIS packages to extract, transform and load data into the Operational Data Store and Data Warehouse from a variety of sources (Oracle 11g/Flat File/XML/Web Services/MySQL)
• Work on a development queue to deliver new functionality within the Operational Data Store and Data Warehouse
• Transform business requirements into efficient BI solutions
• Troubleshoot and fix existing code that is poorly performing or contains bugs.
• Provide clear, concise documentation for new developments

Support

• Maintain and support the BI environment comprising of the BI Data Warehouse, Business Objects reporting tools (BI Portal and Web Intelligence), Business Objects Universe and Epiphany Campaign Management System.
• Keep system documentation up to date and keep system stakeholders informed.
• Provide expert technical advice to Business users on best practice SQL
• Manage a queue of support requests efficiently, keeping users informed throughout.

• Preferable to have a basic understanding of the travel industry
• Effectively plan workload to be able to meet deadlines for projects and support work.
• Complete objectives based on annual department plans.
• Contribute to the IT Support annual planning process with suggestions for improving architecture and processes.

Essential:

• Degree or diploma in computer science or related and/or proven extensive work experience
• Proven extensive commercial experience working within a SQL Development/BI environment. 
• Working knowledge of Microsoft SQL Server 2000/2005 design, administration, installation and tuning.
• Expert knowledge of T-SQL
• Expert knowledge of OLAP Design (Star Schema/Kimball)
• Good knowledge of SSIS (SQL Server Integration Services)
• Experience of SSAS
• The ability to work in a team with a commitment to the team effort.
• Good communication and analytical skills, allowing interaction and negotiation at all levels

Desirable:

• Experience of working to ITIL based policies and procedures.
• Experience with SSRS
• Business Objects experience.
• Epiphany/Infor CRM Outbound Marketing experience
• Oracle 10g/11g PL/SQL Experience
• Technical documentation skills.

Customer Analysis and Reporting

• Analysis to support brand and customer relationship management using available resources within business, in conjunction with external sources – reports include: performance by customer segments, profitability, trends, loyalty, and other KPIs for business performance
• Develop a suite of KPIs/metrics to enable monitoring and management of key market drivers and market dynamics (external as well as internal), and to evaluate business performance and provide recommendations. Especially in areas of product and customer performance, profitability, brand, marketing campaigns etc.
• Statistical modelling including hypothesis testing, regression, clustering, and applications on customer data to provide segmentation/propensity models etc. with applications in understanding customer segmentation (behavioural, attitudinal, needs-based etc.), lifetime value, etc.
• Assist the business in development and validation of segmentation strategy
• Maintain consistent framework for deployment of various market and customer metrics

• Assist in secondary quantitative research production and reporting measuring customer satisfaction, customer effort
• Assist in defining research objectives, briefing agencies, for qualitative research for proposition, product testing etc. – informing product, marketing, customer service strategy
• Sourcing internal as well as external customer panels suitable for specific research projects
• Develop understanding of wider market for holiday (package and independent), and assist in identifying opportunities and threats for the company
• Establish market benchmarks, and implement methods and procedures for monitoring business performance against these benchmarks
• Understanding and linking analytics from customer database, outputs from research and relevant market intelligence to produce in-depth, single view of the customer, and working these into actionable insights

• Assist in customer segment selection for marketing campaigns and inform customer targeting strategy - Assist in smooth running of marketing comms, and develop and oversee customer contact strategy - Evaluate existing campaigns and provide analysis to inform future campaigns- tactical and strategic

• Linking customer analysis to overall profitability and commercials
• Development and evaluation of marketing metrics such as ROMI and providing recommendations on improvement of marketing efficiency
• Supporting development of best practice forecasting models that evaluate impact of marketing spend on business commercials and driving demand – linking ROMI to brand metrics to drive efficient marketing

• Supervising data processes and data flows, and storage of data
• Using data mining tools and queries to extract relevant data to achieve reporting objectives

• Liaise with other parts of the business, and agencies, to ensure adequate data provision for research and insight purposes; sharing insights with the business and media planning/marketing agencies
• Development of business case where required, and optimising the allocated budget

• Graduate/Post-graduate or equivalent in numerate degree 
• Experience in customer analytics, database marketing/querying/reporting, research or related fields -
• Basic knowledge of database structures, data mining through SQL, customer behaviour measurement/analysis, with some experience in reporting and data visualisation
• Advanced BI/Data mining skills – use of Excel 2010 (including pivots, macros (optional)), SAS, Business Objects,
• Familiarity with macro-economic concepts and sources of data- ONS, TGI, AC Neilsen, Business Monitor etc.
• Hands-on experience in development or usage of statistical modelling or segmentation
• Familiarity with market intelligence/reports and macro-economic data and their impact on business and commercials, especially in Travel
• Understanding value of the customer, customer data and working these into actionable insights

• Statistical software- R, Stata, SAS, Matlab or similar
• Stakeholder management and business case development
• Understanding the value of Big Data and Single Customer View in leveraging customer-centric insight to the business
• Digital and Social media monitoring tools experience
• Experience with customer panels, questionnaire development, analysis and reporting
• Interest and experience in data mining, coding and automation of scripts to provide smooth management of the database

The Company
Virgin Galactic is on track to become the world’s first privately funded commercial space line. It is dedicated to becoming a world leader in sub-orbital commercial space tourism with a longer term vision to develop other space technologies that have the potential to open space to significantly more people and users.

Position Summary
We are seeking an experienced space launch vehicle engineer develop the Guidance, Navigation and Control design for new space system capabilities. In the context of a small low cost commercial development team the GN&C lead will be responsible for developing and optimizing trajectories and developing algorithms, simulations and software required for the system design. The GN&C lead will work with the systems engineering, avionics and mechanical teams to form the optimal system solution.

Key Areas of Responsibility
Development and optimization of design reference mission trajectories
Design and analysis of Guidance, Navigation and Control algorithms
Development of 6DOF launch vehicle and spacecraft dynamics simulators
First principles derived analysis of launch vehicle systems
Software verification via testing with flight-software-in-the-loop and hardware-in-the-loop
Mission design and mission sequencing including fault management and contingency operations
Specification of sensor requirements support in their development, integration, analysis and test
Launch and mission operations support

Required Qualifications
Bachelor of Science in Engineering or Science plus a minimum of eight (8) years of related experience.
Extensive experience in launch vehicle GN&C design
Expertise in the field of flexible body control, filtering, trajectory optimization, aerodynamics, rendezvous and proximity operations, atmospheric entry, propulsive landing, fault management, software development, inertial, optical, ranging and GPS sensor systems
Expertise in using MATLAB and C/C++
Capable of solving complex problems with little to no supervision on schedule as an individual or as a member of an integrated team
Strong work ethic and a self-starter
Must be a U.S. person as defined by the ITAR (22 CFR §120.15).

Desired Qualifications
An advanced degree in engineering or science is highly preferred. 
Fifteen (15) or more years of related experience
Experience in low cost commercial space system ventures
Experience with air launched space launch vehicles

Personal Requirements
Virgin Galactic has a relaxed and informal culture that encourages individuality and innovation. You will be motivated, enterprising and enthusiastic. Company culture is such that you need to be able to “check your ego at the door”, be a self starter, and possess a sense of humility. You will work well under commercial pressure and thrive on being given challenges and responsibility. You will communicate clearly and be confident and persuasive. You will have a high level of integrity and understand the need of complete confidentiality.

Virgin Galactic is an Equal Opportunity Employer; employment with Virgin Galactic is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental or physical disability or any other legally protected status.

Virgin Galactic (VG) is on track to become the world’s first private spaceline. It is dedicated to becoming a world leader in sub-orbital commercial space tourism with a longer term vision to develop orbital flights for space tourism and other commercial applications.

Virgin Galactic (VG) is seeking an experienced Ground Support Equipment Lead to support our commercial space operations department.  The candidate must have a desire to learn something new and enthusiasm for the new space industry.

Description:
• Primary point of responsibility for all spaceline Ground Support Equipment (GSE) and Special Ground Support Equipment (SGSE)
• Develop, implement, and manage the GSE/SGSE preventative maintenance program, training program to operators/users, vendor interface relationships, spare parts provisioning/distribution, and communication of department & equipment status
• Assist Space Flight Systems maintenance and supply chain departments with selection and procurement activities of GSE/SGSE
• Develop and maintain all GSE/SGSE configuration control within a computerized environment
• Assist in development and eventual management of the spaceline tool control program
• Coordinate timely repairs to equipment to ensure that no schedule impact occurs to the spaceline operations due to inoperative equipment
• Properly coordinate and prioritize the daily activities of the GSE department
• Perform personally or through subordinates, preventive maintenance tasks, standard to complex repairs on vehicles for both electrical and mechanical, diagnostic procedures to determine needed repairs, welding repairs with MIG welding, stick welding, or acetylene gas welding, fuel operations and maintains cleanliness of all ground equipment to show room standards

Qualifications, Skills & Abilities:
• Minimum of 4 years of relevant experience as a vehicle technician with experience supporting a GSE environment
• Must have an additional minimum of three years’ experience supervising and/or directing workgroups
• High school diploma or GED equivalent required; Accredited technical training and/or college degree is strongly preferred as well as a Ground Equipment Maintenance and ASE certification
• Proficient utilizing  maintenance repair overhaul software (MRO software); Proficiency with Microsoft Office Suite
• Must have and be able to maintain a valid Driver’s License and a clean driving record that will pass the criteria set by our insurance carrier for on the job coverage
• Must have a strong systems mechanical background and show ability to learn and become proficient on new and/or customized equipment
• Experience in positions requiring budget understanding, resource forecasting and management, and workload planning in maintenance environments
• Great oral and written communication skills with the ability to interact effectively with all levels of management
• Sound judgment with the ability to make accurate and timely decisions
• Ability to travel domestically and internationally to support operational needs
• Strong leadership, motivational, organizational, interpersonal and computer skills
• Sound ability to interpret printed or computerized maintenance manuals
• Ability and desire to work in a fast paced start-up environment
• To comply with ITAR Regulations, only US Persons (US Citizens or Permanent Residents) will be considered

Personal Requirements:
VG and the greater Virgin Organization has a relaxed and informal culture that encourages individuality and innovation. You will be motivated, enterprising and enthusiastic. Company culture is such that you need to be able to “check your ego at the door”, be a self starter and possess a sense of humility. You will work well under commercial pressure and thrive on being given challenges and responsibility. You will communicate clearly and be confident and persuasive. You will have a high level of integrity and understand the need of complete confidentiality.

Virgin Galactic is an Equal Opportunity Employer; employment with Virgin Galactic is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental or physical disability or any other legally protected status.

• To track Virgin Holidays competitor price point in early booking and lates market
• Carry out QA on GPM and provide training and feedback to the business to reduce financial leakage
• To set fixed prices and implement pricing within TBOX system
• Provide pricing support to all sales channels

• Carry out weekly review of competitive price position in conjunction with Commercial Analyst and communicate action to be taken to secure price point in line with strategy set
• Ensure margin strategy is loaded / implemented accurately at component level within TBOX.
• Carry out daily margin QA checks on bookings to ensure correct adherence to margin strategy highlighting risks and opps to relevant departments.
• Production of price panels and lead in prices for brochures.
• Build & maintain the relationship with sales channels for tactical and promotional sales/offers ensuring that offers in place to achieve sales targets
• Day to day management of pricing teams queries and requests for information Review and approve price matches.
• Review and approve price matches
• Track rate of sale and margin profiles throughout the booking curve at route level, focusing on key routes and communicate findings to rest of the pricing team
• Load prices to achieve override targets with key suppliers
• Review rate of sale and margin progression towards targets and liase with Senior Route Analyst to take corrective action to realign performance to achieve targets
• Implement Revenue Management methodologies at route level
• Match seats to beds to optimise stocks through all channels and highlight issues to rest of pricing team. 
• Administer the rules for management of seats and beds across brands and ensure all stock sold through most profitable channels.
• Responsibilities within this role may be split between team members, to enable focus and development on specific tasks. If implemented roles and responsibilities will be rotated between team members and reviewed on a quarterly basis
• This role will require you to work on a shift pattern to cover Monday to Friday 9am to 7pm and Saturday & Sunday 9am to 5.30pm with time off in lieu. 

• Analytical experience
• Data entry experience
• Proven Database / Pricing experience
• Knowledge of TBOX would be an advantage
• Adaptable, with high level of attention to detail and ability to work with minimal supervision
• The position requires a high level of commitment and the ability to work to meet tight deadlines.
• Knowledge of computerised systems is required including the Microsoft Office Suite, particularly Excel.
• Knowledge of Business Objects reporting systems preferred
• Strong communication (written and oral)

• Do you want to make someones day everyday...?
• Are you passionate about travel?

If the answer is yes then we can certainly help!!

To be successful, you will need to:

• Have travelled to some of our exciting destinations; it is essential that you have experienced long haul travel and are able to make your holiday experience come alive for our customers (Cruise travel experience would be an advantage)
• Be enthusiastic and able to quickly establish customer trust
• Consistently able to deliver results for both the business and the customer
• Be self-motivated and have experience of working in a sales target-related role (where sales was a minimum of 90% of the role) for a minimum of 12 months
• Demonstrate brilliant listening skills
• Effortlessly be able to bring our brand to life
• Have 5 GSCEs or equivalent.

• 7 return standby flights with Virgin Atlantic
• Virgin Tribe staff discounts across the Virgin group and more
• 20% Virgin Holidays discount
• And so much more

• To be the external face of Virgin Holidays retail offering advice face to face and also on the phone
• To communicate professionally with customers and provide exceptional service
• To have a keen eye for keeping customer facing merchandise up to date and sales focussed to encourage customer enquiries and sales
• To promote your store through leafleting and other marketing activities to generate sales
• To work as a supportive member of a small team to ensure targets are achieved
• To learn our products and be able to describe features and benefits to customers depending on their needs
• To maximise sales and the customers holiday experience by suggesting upgrades and additional products
• Driven to meet and exceed personal sales targets
• To always be looking for innovative ways to generate new business
• To be flexible to cover other stores when needed

• It is essential you have proven commission based sales experience (travel related would be an advantage)
• Experience working in a customer facing sales role
• You have either visited a long haul destination or worked with the long haul product
• Experience of pro active sales - leafleting/promotional work
• Good numerical skills with ability to manually calculate holiday costs without error
• An ability to take ownership and to work on your own with little or no supervision at times.
• To have excellent communication skills
• Confident, enthusiastic and persuasive sales person

• This is a uniformed position with strict guidelines to follow
• This role requires you to work shifts (including early, late and weekend shifts)
• There is a great five week induction training to get you up to speed, weeks one and five will be based in Crawley, West Sussex, weeks three and four will be virtual training working from home and the third week based in a store as near to your home as possible.
• We believe our staff are our best asset and are vital to the continuing success of the company. We offer fantastic industry renowned benefits (including seven flights pro rata on the Virgin Atlantic network)